A helping hand.
Need help with Spider Drop? Contact Stellar Corporate LLC at troy@stellarcorporate.com.
Include your device model, app version, and a short description of the issue. Please do not send a child's name, photos, passwords, payment-card details, or full purchase tokens.
Restore a spider pack
Use the same Apple or Google account that made the purchase. Open Spider Packs, pass the parent gate, and choose Restore Purchases. An internet connection is needed for store verification. Apple purchases cannot be restored through Google Play, or vice versa.
A purchase is pending
Store approval and verification must finish before a pack unlocks. Check the purchase status in your store account. If you were charged and the pack remains locked, contact us with the pack name and purchase date.
Adjust practice or language
Open Practice Settings to choose math operations, number range, timing, autoplay, gentle mode, reduced motion, and language.
Progress and device changes
Level progress, stars, settings, and selected spiders are saved on the device. There is no Spider Drop login or cross-device progress sync. Reinstalling or clearing app data can reset local progress; store purchases can be restored.
Refunds
Purchases are billed by Apple or Google. Request refunds through the store used to buy the app or pack.
Privacy requests
Parents can use the contact above to ask about data or request deletion. See our privacy policy for what is stored and how requests work.